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Voi has no been announced as the new e-scooter trial operator in Essex and the roll-out has begun in Chelmsford and will continue in Colchester and Braintree at dates to be confirmed soon.
Voi has extensive experience across the UK and Europe and its offer includes advanced fleet management, responsive customer service and a strong emphasis on safety and compliance. The e-scooter being deployed in Essex is the Voiager 5. This will have a wide range of safety features including triple-braking systems and highly visible LED beacons. Voi is also committed to reducing pavement riding through improved real-time GPS tracking and geofencing to help manage speed and location.
A hybrid parking model will be rolled out across all locations. This will see the introduction of mandatory parking zones, painted or virtual parking bays in high-footfall areas and incentivised parking zones offering ride discounts.
Area-specific parking plans have also been developed. These will include 75 bays in Braintree with a focus on outer areas and industrial zones and 150 bays in Chelmsford and Colchester in high pedestrian areas, growth zones and student or commuter routes.
You can report issues with badly-parked or abandoned e-scooters through Voi’s online form at Report a Voi; this is just a reporting tool and will not generate a dedicated response. For more serious issues and issues where you would like a response back, you can email them at support@voi.com or call the 24-hour customer service helpline on 07476 550190. If possible, include the vehicle’s number plate, location, time, and date.
The previous contract for the provision of shared e-scooters in Essex by operator Dott concluded on Wednesday 13 August 2025. Since launching in 2020, the scheme has supported over three million journeys across Braintree, Chelmsford and Colchester, helping residents travel more sustainably and providing choice.
Voi has no been announced as the new e-scooter trial operator in Essex and the roll-out has begun in Chelmsford and will continue in Colchester and Braintree at dates to be confirmed soon.
Voi has extensive experience across the UK and Europe and its offer includes advanced fleet management, responsive customer service and a strong emphasis on safety and compliance. The e-scooter being deployed in Essex is the Voiager 5. This will have a wide range of safety features including triple-braking systems and highly visible LED beacons. Voi is also committed to reducing pavement riding through improved real-time GPS tracking and geofencing to help manage speed and location.
A hybrid parking model will be rolled out across all locations. This will see the introduction of mandatory parking zones, painted or virtual parking bays in high-footfall areas and incentivised parking zones offering ride discounts.
Area-specific parking plans have also been developed. These will include 75 bays in Braintree with a focus on outer areas and industrial zones and 150 bays in Chelmsford and Colchester in high pedestrian areas, growth zones and student or commuter routes.
You can report issues with badly-parked or abandoned e-scooters through Voi’s online form at Report a Voi; this is just a reporting tool and will not generate a dedicated response. For more serious issues and issues where you would like a response back, you can email them at support@voi.com or call the 24-hour customer service helpline on 07476 550190. If possible, include the vehicle’s number plate, location, time, and date.
The previous contract for the provision of shared e-scooters in Essex by operator Dott concluded on Wednesday 13 August 2025. Since launching in 2020, the scheme has supported over three million journeys across Braintree, Chelmsford and Colchester, helping residents travel more sustainably and providing choice.
