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Voi is the new e-scooter trial operator in Essex operating in Chelmsford and Braintree.
Voi has extensive experience across the UK and Europe and its offer includes advanced fleet management, responsive customer service and a strong emphasis on safety and compliance. The e-scooter deployed in Essex is the Voiager 5. This has a wide range of safety features including triple-braking systems and highly visible LED beacons. Voi is committed to reducing pavement riding through improved real-time GPS tracking and geofencing to help manage speed and location.
In addition, there are mandatory parking zones, painted or virtual parking bays in high-footfall areas and incentivised parking zones offering ride discounts. Area-specific parking plans have also been developed.
You can report issues with badly-parked or abandoned e-scooters through Voi’s online form at Report a Voi; this is just a reporting tool and will not generate a dedicated response. For more serious issues and issues where you would like a response back, you can email them at support@voi.com or call the 24-hour customer service helpline on 07476 550190. If possible, include the vehicle’s number plate, location, time, and date.
Since launching in 2020, the Essex e-scooter trial has supported over three million journeys, helping residents travel more sustainably and providing choice.
Voi is the new e-scooter trial operator in Essex operating in Chelmsford and Braintree.
Voi has extensive experience across the UK and Europe and its offer includes advanced fleet management, responsive customer service and a strong emphasis on safety and compliance. The e-scooter deployed in Essex is the Voiager 5. This has a wide range of safety features including triple-braking systems and highly visible LED beacons. Voi is committed to reducing pavement riding through improved real-time GPS tracking and geofencing to help manage speed and location.
In addition, there are mandatory parking zones, painted or virtual parking bays in high-footfall areas and incentivised parking zones offering ride discounts. Area-specific parking plans have also been developed.
You can report issues with badly-parked or abandoned e-scooters through Voi’s online form at Report a Voi; this is just a reporting tool and will not generate a dedicated response. For more serious issues and issues where you would like a response back, you can email them at support@voi.com or call the 24-hour customer service helpline on 07476 550190. If possible, include the vehicle’s number plate, location, time, and date.
Since launching in 2020, the Essex e-scooter trial has supported over three million journeys, helping residents travel more sustainably and providing choice.
